A survey entitled, “Connectivity Benchmark Report 2019”, conducted by MuleSoft this year by six hundred fifty IT leaders found five significant retail tech trends.
Trend #1 is digital transformation, 94% of retailers are now initiating or are planning to initiate digital transformation in their organization within the upcoming year.
Trend #2 modernizing legacy systems, the #1 goal of retailers is modernizing legacy systems.
Trend #3 customer experience focus, 76% of retailers think that improving customer experience is a significant goal.
Trend #4 top tech spending, the most important technology investments for retailers are IoT, big data/analytics and security.
Trend #5 IT budgets on the rise, the IT budget for retailers will increase 72% this year, more proof that digital transformation is a top priority for retailers.