According to new Salesforce research, over three-fourths of workers are excited about an AI-powered future. The research shows that workers are comfortable relegating time-saving tasks like writing code, uncovering data insights, and drafting written communications to AI. Yet other tasks such as onboarding, training, and keeping data safe, workers prefer human oversight for AI.
The research indicates that although workers are excited about the potential of AI, human interaction is still necessary:
As technology advances, people are getting a glimpse into a future in which AI can operate entirely on its own. The Salesforce research, which surveyed nearly 6,000 people around the world, revealed that workers are excited about an AI-powered future. Workers also stressed the importance of a human touch as they build trust, knowledge, and experience with AI tools
Another research revelation is that leaders trust AI to do more of their allotted work than employees do– 50% versus 40% respectively. A gender gap appears to also exist where males are 94% more likely to say they are knowledgeable about how AI is implemented and governed in their workplace in comparison to female workers.
Global leaders and employees are optimistic about an AI future:
- 43% of workers today currently trust AI to do their work tasks.
- 77% of global workers will trust AI in the future to operate autonomously which includes the following:
- 10% of global workers currently trust AI to operate autonomously.
- 26% of global workers will trust AI to operate autonomously in less than three years.
- 41% of global workers will trust AI to operate autonomously in three or more years.
Workers are starting to trust AI to handle tasks alone- although human participation is preferred:
- 54% of global workers currently trust humans and AI to do most work tasks together.
Tasks workers felt comfortable with offloading to autonomous AI included: - 15% trust AI to write code autonomously.
- 13% trust AI to uncover data insights autonomously.
- 12% trust AI to develop internal and external communications without a human.
- 12% trust autonomous AI to act as their personal assistant.
Human participation is necessary to build trust in AI:
- 63% of global workers say more human involvement would increase their trust in AI.
- 54% of global workers say they do not know how AI is implemented or governed in their workplace.
- 62% of workers say more skill-building and training opportunities would build their trust in AI.
Overall research findings indicate that employees knowledgeable about how AI is implemented and governed in their workplace are 5 times more likely to trust AI to operate autonomously within the next two years more than those who are not.
