The annual list of 100 companies “KMWorld 100 Companies That Matter in Knowledge Management 2020” includes companies mastering the “use of AI and cognitive computing, as well as related capabilities such as machine learning, natural language processing, and text analytics.”
Other factors used for selecting companies eligibility are relationships among people, places, and processes and their usage of “cloud services to ease the burden of collecting and organizing information.” Companies are also included in the list based on product and services that adapt to customer needs:
“The list includes a broad range of knowledge management companies focused on areas such as analytics, collaboration, content management and services, customer and employee experience, workflow, and document management. To arrive at this list, we reflect on how companies have succeeded in helping customers solve business problems, and also consider information gained from product launches and updates, research reports and white papers, and presentations at the annual KMWorld conference.”
