Mulesoft, the provider of the world’s #1 integration and API platform, recently announced findings in the State of Business and IT Innovation Report. The report basically states that organizations with 1,739 line of business (LoB) employees in organizations with at least 250 employees revealed only 37% of organizations definitely have the skills and technology to keep pace with digital projects during the COVID-19 pandemic:
“The vast majority (82%) of LoB employees believe they need quick and easy access to data, IT systems, and applications to do their jobs effectively and remain productive. Access to data is critical as more than half (59%) of LoB employees are involved in identifying, suggesting, or creating new ways to improve the delivery of digital services externally, such as building an online self-service portal or a customer-facing mobile application. Yet less than one-third (29%) think their organization is very effective in connecting and using data from multiple sources to drive business value.”
Three solutions should be of interest to all organizations because of the results of this vital survey:
*Data silos increasingly slow down digital initiatives- data silos, a lack of digital skills and already stretched IT teams can’t deliver projects quickly enough.
*Integration challenges directly impact revenue and customer experiences- Siloed systems and data slow down business growth, behind disconnected experiences are disconnected systems, applications, and data and automation initiatives require integration.
*Organizations must unlock data to empower everyone to go digital, faster- organizations need to scale innovation beyond the four walls of IT, partnership with IT will be key to driving innovation and LoB employees need easy access to data to go faster.