Samsung Electronics America, Inc., along with the U.S. Consumer Product Safety Commission (CPSC), recently announced to owners of certain slide-in electric ranges with front-mounted knobs that it will provide free knob locks or covers as part of a voluntary recall. The electric stove models were sold in the U.S. from 2013 to 2024.
There have been reports that
front-mounted range knobs can be activated through accidental contact by people or pets, posing a fire hazard if flammable objects are left on top of the range.
Current Samsung stove range knobs do meet industry safety standards established by UL Standards & Engagement. This includes,
a two-step activation requiring sequential ‘push and turn’ movements – and consumers may continue to use their slide-in electric ranges while waiting for their set of free knob locks or covers. Consumers should always be mindful of accidental activation and never leave anything on their range top surface when it is not in use.
Samsung will be providing slide-in electric range customers with a set of free knob locks or covers, based on their model, to prevent unnessary activations from happening.
Free knob locks or covers are available to customers by visiting samsung.com/us/support/range-knob-kit, contact Samsung toll-free at 1-833-775-0120 from 9:00 a.m. to 8:00 p.m. ET Monday through Friday, or by email at rangesupport@sea.samsung.com.
Samsung recommends consumers follow the recommended safety advice for all of electric ranges:
- While not actively cooking, never place, leave, or store anything on the top of your range.
- Keep children and pets away from range knobs.
- Be sure to check your range knobs to ensure they are turned off after cooking.
Samsung is the #1 appliance brand in the U.S., and is committed to consumer safety. In April, Samsung introduced new slide-in ranges with safer knobs:
Samsung remains committed to delivering high-quality, innovative and safe products that enhance customers’ lives. Introduced in April of 2024, all new Samsung slide-in ranges include the industry’s first built-in three-step Precision Knobs, requiring a natural ‘pinching’ action before the ‘push and turn’ to ensure knobs are only activated intentionally.
The following Samsung affected slide-in electric range models are included in this announcement:
NE58K9430SS/AA NE58R9311SS/AA NE63CB831512AA NE63BB871112AA NE58K9500SG/AA
NE58N9430SG/AA NE63T8111SG/AA NE63BB851112AA NE63T8711SG/AA NE58F9710WS/AA
NE58R9431SG/AA NE63T8111SS/AA NE63T8511SG/AA NE63T8711SS/AA NE58K9850WS/AA
NE58R9431SS/AA NE63T8311SG/AA NE63T8511SS/AA NE63T8711ST/AA NE58K9850WG/AA
NE58R9431ST/AA NE63T8311SS/AA NE63T8511ST/AA NE63T8751SG/AA NE58K9852WG/AA
NE58F9500SS/AA NE63BG8315SSAA NE63A8711QN/AA NE63T8751SS/AA NE58H9950WS/AA
