Salesforce Service Cloud Named a Leader by Forrester Research

by Tech Mainstream Staff


August 23, 2017



Salesforce (NYSE: CRM), a global leader in CRM, announced that Salesforce Service Cloud was recently named a leader according to Forrester Research, an independent research firm, in its report The Forrester Wave™: Customer Service Solutions for Enterprise Organizations, Q2 2017. In a nutshell, "Salesforce Service Cloud enables companies to deliver a fast, personalized and intelligent customer experience." Overall Service Cloud is considered the world’s #1 intelligent customer service platform.

Salesforce received high marks particularly in the strategy and market presence areas. Among the most significant assessment in the report is that “salesforce is a leader in the evaluation with its continued momentum in making large, complex customer service deals." Additionally, field service capabilities, knowledge management and augmented reporting, Powered by Einstein AI are other superlative features of Salesforce.

Since customer service is related to organizational branding, companies need a world-class platform that will help:

“Service Cloud does just that—enabling companies to make service a competitive differentiator by providing them with everything they need to deliver faster, smarter and more personalized customer experiences.”

in a single day, by using Salesforce Lightning component-based framework, can easily configure and setup Service Cloud: Where "across every channel—whether messaging, video, communities, web chat, in-app, email, phone or even communicating directly with IoT-connected products—Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences."

The report also found that organizations that have deployed the Service Cloud have "31 percent faster case resolution, 28 percent increase in agent productivity, 26 percent increase in customer retention, 22 percent decrease in support costs and a 35 percent increase in customer satisfaction."

 TECH IN A SECOND     

Read All News...


Upcoming Tech Events

October 29-30, 2019- Training Seminar: SQL Server Live!

November 4-6, 2019- NVIDIA’s GPU Technology Conference

November 4-8, 2019- Microsoft Ignite

November 4-10, 2019- Cloud & DevOps Security Summit

November 5, 2019- Software Defined Operations

November 5-6, 2019- NVIDIA’s GPU Technology Conference

November 6, 2019- ChannelPro SMB Forum 2019

November 13-14, 2019- SMX® East

November 17-22, 2019- Visual Studio Live! Orlando

November 19-22, 2019- Open Data Science Conference

December 2-3, 2019- Future Compute

December 10-11, 2019- Global Growth Marketing Conference 2019

February 4-6, 2020- Social Media Strategies Summit 2020

February 19-21, 2020- SMX West 2020

February 24-26, 2020- DNN Summit 2020

March 15-18, 2020- Strata Data Conference

March 24-25, 2020- AI World Congress 2020

April 15-17, 2020- MarTech

June 8-10, 2020- SMX Advanced 2020

 


Tech Definitions in the News

Arduino is an open-source electronics platform based on easy-to-use hardware and software. It's intended for anyone making interactive projects. Arduino boards are able to read inputs - light on a sensor, a finger on a button, or a Twitter message - and turn it into an output - activating a motor, turning on an LED, publishing something online

Source: https://www.arduino.cc/en/Guide/Introduction/

Augmented Reality is an enhanced version of reality where live direct or indirect views of physical real-world environments are augmented with superimposed computer-generated images over a user’s view of the real-world, thus enhancing one’s current perception of reality.

Source: https://www.realitytechnologies.com/ augmented-reality/

Chatbot is a piece of software that interacts with users in a conversational way.

Source: https://snatchbot.me/insight/250/ intelligent-chatbots


Deep Learning is a new area of Machine Learning research, which has been introduced with the objective of moving Machine Learning closer to one of its original goals: Artificial Intelligence.

Source: http://deeplearning.net/


DevOps is a set of software development practices that combines software development (Dev) and information technology operations (Ops) to shorten the systems development life cycle while delivering features, fixes, and updates frequently in close alignment with business objectives. Different disciplines collaborate, making quality everyone's job.

Source: https://en.wikipedia.org/wiki/DevOps


Docker is a tool designed to make it easier to create, deploy, and run applications by using containers. Containers allow a developer to package up an application with all of the parts it needs, such as libraries and other dependencies, and ship it all out as one package.

Source: https://opensource.com/resources/what-docker


FogHorn is an intelligent Internet of Things ( IoT) edge solution that delivers data processing and real-time inference where data is created.

Source: https://aws.amazon.com/blogs/architecture/foghorn-edge-to-edge-communication-and-deep-learning/


Hybrid Cloud is a computing environment that combines a public cloud and a private cloud by allowing data and applications to be shared between them.

Source: https://azure.microsoft.com/en-us/overview/what-is-hybrid-cloud-computing/


Kubernetes (k8s) is an open-source system for automating deployment, scaling, and management of containerized applications.

Source: https://kubernetes.io/blog/



WWW2 and WWW3 (k8s) are hostnames or subdomains, typically used to identify a series of closely related websites within a domain, such as www.example.com, www2.example.com, and www3.example.com; the series may be continued with additional numbers: WWW4, WWW5, WWW6 etc. 

Source: https://en.wikipedia.org/wiki/WWW2


Did You Know?

Duck Duck Go Search Engine has six different themes to choose from for its search interface.


Tech Gallery

LG SIGNATURE OLED TV R9 - 4K HDR Smart TV
Image Credit: LG