Lenovo global survey of IT leaders recently revealed invisible technology is the next step in workplace transformation. What exactly is invisible technology or Invisible IT. Invisible IT is technology that that blends into the background so that support is automated and seamless.
In the newest report, Achieving Invisible IT, AI and automation are examined regarding the digital workplace and employee experience. The report indicates the following:
Of the IT leaders who participated, 79% aspire to deliver seamless, proactive support that minimizes disruption for employees, but only 21% have achieved predictive issue resolution.
The report emphasizes the need to remove digital barriers, simplify IT ecosystems, and adopt AI-enabled, hyper-personalized support:
Organizations have spent years modernizing their digital workplaces, but many remain hindered by fragmented systems and slow, manual support processes, said Rakshit Ghura, Vice President and General Manager, Lenovo Digital Workplace Solutions. By making IT invisible through predictive, proactive, and personalized support, enterprises can empower employees to focus on what truly matters: innovation, collaboration, and performance.
Lenovo global survey of IT leaders report key findings include the following results:
- 49% of IT decision makers agree productivity and engagement are the top priorities
- 36% believe their current digital workplace effectively supports employee engagement
- 84% of IT leaders can’t predict disruptions before they happenr, highlighting the importance of AI to anticipate and resolve issues for the workplace.
To help solve these report issues, Lenova offers solutions including AI-powered workplace services providing the foundations of invisible IT. Lenovo’s AI–driven workplace solutions platform uses rich persona data and behavioral insights to provide individual support, solve issues and offer personalization for employees. With this technology, there has been a 30% improvement in user satisfaction, 30% lower support costs, and 40% of issues proactively resolved.
Another useful approach to solving the problems shown in the report is flexible device-subscription models such as Lenovo’s TruScale Device as a Service, which reduces complexity. This service lowers deployment time by up to 50% and reduces device-related IT costs.
Rather than eliminating employee expertise invisible IT bolsters it, the report reveals 39% of IT leaders expect AI-driven support to allow IT staff to focus on more important work such as improving end-user productivity and experience, and 12% see a decrease in team size:
Invisible IT means smarter IT, continued Ghura. By automating routine support and anticipating needs, we’re freeing IT teams to shift from reactive maintenance to proactive value creation.
The task of uniting human expertise with AI and automation is still problematic. Top issues include complex systems (51%), cost constraints (47%), and limited AI skills (43%).
Solving these problems includes adopting the following recommendations:
- Unify and simplify IT ecosystems to reduce fragmentation
- Upskill IT teams to harness AI capabilities
- Partner with experienced providers to deploy predictive, personalized support more securely and at scale
The report outlines ways to achieve invisible IT and transform workplaces:
Organizations that achieve invisible IT can reduce digital friction, boost engagement, and free employees to focus on higher-value work. The full Work Reborn Report 4: Achieving Invisible IT outlines practical steps enterprises are taking to get there.
